The benefits of an effective performance management system in terms of increased motivation, job satisfaction and improved performance is clear. This continuous process provides a framework to manage human resources effectively, promote and support governance, accountability and good management practices. The success or otherwise of any performance management system depends on the line manager. Often managers demonstrate a reluctance to engage and communicate effectively with employees, fail to set goals, targets or expectation and avoid giving feedback. This is a missed opportunity for developing employees and keeping them motivated that affects the organisations outcomes and outputs. Irrespective of whether you seek to implement change, in#uence culture, improve quality, increase productivity optimise results or develop employees, Irwin HR can work with you to develop this strategic tool and train managers how to manage the process effectively for the best results.