How organisations deal with issues will have a positive or negative impact on the workforce. Managing grievances and complaints inappropriately can damage trust and communication between management and employees, resulting in employees’ motivation and productivity being affected. Our team provides managers with guidance on how to manage grievances in a way that maintains positive relationships with employees. This is achieved by: –
- Developing a policy and procedures on how to deal with employee grievances appropriately
- Training managers how to manage the process of dealing with employee grievances
- Providing managers with the necessary support throughout the grievance process
