Conflict is a normal part of any interpersonal relationship and can be a catalyst for change and improvement. The challenge arises not in the presence of conflict but how it is managed. Where conflict is avoided, ignored or not dealt with appropriately, an unhealthy working environment is created that can have a negative impact on individuals and the organisation. We train managers to identify the causes of conflict in the workplace, understand how different positions, interests and needs can create conflict and help managers develop skills to deal with conflict effectively.